One-Year Warranty
Our One-Year Warranty Applies to All Used Network Equipment and Accessories
Standard Warranty Policy
GGI's UsedExtremeNetworks.com's number one priority is YOU - our
customers. When our products ship to you, you receive the best! Packaged
professionally, full diagnostics, and technical specifications, all right to
your door in an easy, plug-n-play, excellent condition. To show our
customers the quality and service we deliver, we provide our standard GGI
One-Year Limited Warranty on all network products sold to our retail
end-user customers only.
Our GGI One-Year Limited Warranty covers equipment functionality
against being in a non-operational (broken) state, defective, or dead on
arrival (DOA). It does not cover software, software licenses and transfers,
software upgrades, or key codes. Items ordered incorrectly or by mistake are
not considered: DOA or defective. Mistaken and incorrect orders are not
covered under warranty. Our GGI One-Year Limited Warranty is not
transferable and is for the original purchasing customer only. If any
product is deemed defective, we will repair or replace the product at our
discretion and determination.
The warranty period begins on the day of shipment. If the product(s) under
warranty are claimed to be defective, the customer follows the warranty
return policy described below.
Steps to Return DOA/Defective Equipment
RMA requests will be approved only if the product is still within the
stated warranty period and must be received by GGI's
UsedExtremeNetworks.com within 15 calendar days from the date the RMA
was issued. If it is not received within 15 calendar days from the date the
RMA was issued, the customer will be charged the full price for both the
defective product and the replacement product. If we receive the product
after 15 calendar days, it will not be accepted by GGI's
UsedExtremeNetworks.com and will not be eligible for repair,
replacement, or credit.
Call your account manager at (916) 415-9900 stating that you have a
defective part. Your account manager will open an RMA and send you the
appropriate forms to be completed. No products can be returned without
completed forms and management authorization. Once these forms are returned,
you may be contacted by a network technician in an attempt to resolve the
problem remotely via phone or email. If payment of equipment has not been
made based on agreed upon invoiced terms, the RMA will be held until such
time as payment is made.
Upon receipt of a GGI's UsedExtremeNetworks.com RMA number, ship the
defective product to GGI's UsedExtremeNetworks.com with a copy of
your invoice, completed RMA form, and completed credit card authorization
form (if you desire advance replacement). Unauthorized package(s) will be
refused at the loading dock.
When the product is received at our testing facility and after the testing
procedures are complete, GGI's UsedExtremeNetworks.com will determine
the validity of the RMA and what action will take place under the warranty
such as repair, replacement, or credit towards the customer's account.
Shipping
When shipping defective products back to GGI's UsedExtremeNetworks.com,
customer assumes full responsibility for proper packaging (original
packaging or equivalent packaging that meets our shipping standards),
completion of required forms, and insurance on the package. Packages that
are damaged or lost in transit are the responsibility of the customer.
Charges to ship product back to GGI's UsedExtremeNetworks.com will be
the responsibility of the customer. Shipping back to the customer will be at
the expense of GGI's UsedExtremeNetworks.com.
Advance Replacement
In the event of an advance replacement of product, contact your account
manager and provide a completed GGI's UsedExtremeNetworks.com Credit
Card Authorization Form, a completed RMA (Return Merchandise Authorization
Form), and the replacement product will be shipped to you.
Under no circumstances shall GGI's UsedExtremeNetworks.com be held
liable for any damages or loss of profit. GGI's UsedExtremeNetworks.com
is not responsible for any of the costs associated or incurred by customer
during installation of product or software, hardware/software compatibility
issues, or problems arising from modification of hardware. The value
associated with this GGI One-Year Limited Warranty does not exceed
the original hardware purchase price.
Terms stated in the customer's purchase order or terms and conditions, etc.
shall not supersede this warranty. The GGI One-Year Limited Warranty
terms and conditions of sale are considered to be the final and complete
agreement between the customer and GGI's UsedExtremeNetworks.com.
Warranty Nullification
If GGI's UsedExtremeNetworks.com deems the product to be
mishandled, mistreated, improperly installed or configured, electrical
stress, packaged incorrectly, upgraded incorrectly, misapplied, misused,
improperly installed, negligence, or defective due act of God or accident,
or abuse in any way - the warranty is nullified. In addition, this warranty
is nullified if any of the following tampering conditions have been found
with our labels or seals (removed or broken), setup has been altered,
changed, or upgraded (inclusive of modules and/or line cards and/or
components).
If it is determined during the testing of defective returned equipment that
hardware has been damaged due to any of the above reasons, customer will be
subject to any and all repair charges. GGI's UsedExtremeNetworks.com
does not cover upgrades or compatibility with either previous or future
releases of hardware or software.
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